How are you doing right now? Are you living in a state of anxiety and fear? Or are you finding yourself to be a source of peace, joy, and confidence for those around you?
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The technique for obtaining referrals is nuanced, but one that anyone can apply and master. When asking for a referral, we break it down into the following steps.
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Watch here or read below: Congratulations on continuing to the five steps. You’re a student of the game and one of the few people who really want to know how to improve. Here are five steps of world-class customer experience: 1: Be a Customer A good place to start is to be a customer of the things we sell. Ask yourself if you personally use the products your team is promoting and selling. If not, start there. BE a customer. 2: Watch What the Best Do Pay attention. Read case studies. I look at some of the largest and best companies in the world, such as Zappos, Apple, Tesla, and Google. What are they doing to overdeliver? 3: Get Feedback Talk to your customers. Create a customer review panel. No matter what your position is within the company, create a committee and ask your closest customers to give feedback. What did they like about what you did? What did they not like? How did you overdeliver? How did you underdeliver? 4: Find Ways to Overdeliver How can we overdeliver and exceed our customers’ expectations this year? What are the little things we can do to […]
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Watch here or read below: 2020 Vision Happy New Year! We wanted to be the first people to welcome you to 2020! I know many of you are reflecting on 2019. Some of you had an awesome year, and some of you are saying, “Thank God 2020 is here!” Welcome to a new year and to unlimited possibilities. You can make 2020 whatever you want it to be. As you’re thinking about 2020, what is your vision? We’ve been reflecting on this at Southwestern Family of Companies. A good number of our 30 businesses had their best years ever. Some companies were re-tooled and re-fitted, so as we’ve thought about 2020 as a family of companies, we’ve come up with two themes for our vision for 2020. Theme #1: Recruiting A great leader is a great recruiter. Regardless of your position, you can be part of the attraction of joining Southwestern Family of Companies to make your job more fun, work with friends, and have the best people in the world partnered with you in our mission to make an impact worldwide. Theme #2: Customer Experience Over the past 160 years, we’ve heard, “Southwestern is the best at recruiting, […]
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It’s not how you start, it’s how you finish that defines you. Finishing strong is a habit. The winners of life all know how to finish strong.
There are three benefits why it should become a habit and focus.
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Years before taking his place at the state capitol, Oklahoma Governor Kevin Stitt sold books door to door with Southwestern Advantage, an experience that he directly points to for teaching him the skills that would one day lead him to the Sooner State’s highest office.
Read HereYears before taking his place at the state capitol, Oklahoma Governor Kevin Stitt sold books door to door with Southwestern Advantage, an experience that he directly points to for teaching him the skills that would one day lead him to the Sooner State’s highest office.
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Have you formed the habit of going all in? When you decide to go all in and give everything you’ve got at whatever it is you do, it makes all the difference.
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The question, “Why?” is the most important question that we can ask ourselves and that you can ask yourself. “Why do we do what we do? Why do you do what you do? Why do we even exist?”
Those might be questions that you’ve asked yourself. As we go forward, as we think of our goals and our dreams, the fuel to our dreams is powered by our “why.”
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Spencer Hays has always said that there are two types of people in this world: those that find an excuse and those that find a way.
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