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Happy New Year! We wanted to be the first people to welcome you to 2020! I know many of you are reflecting on 2019. Some of you had an awesome year, and some of you are saying, “Thank God 2020 is here!” Welcome to a new year and to unlimited possibilities. You can make 2020 whatever you want it to be.
As you’re thinking about 2020, what is your vision?
We’ve been reflecting on this at Southwestern Family of Companies. A good number of our 30 businesses had their best years ever. Some companies were re-tooled and re-fitted, so as we’ve thought about 2020 as a family of companies, we’ve come up with two themes for our vision for 2020.
Theme #1: Recruiting
A great leader is a great recruiter. Regardless of your position, you can be part of the attraction of joining Southwestern Family of Companies to make your job more fun, work with friends, and have the best people in the world partnered with you in our mission to make an impact worldwide.
Theme #2: Customer Experience
Over the past 160 years, we’ve heard, “Southwestern is the best at recruiting, training, and motivating salespeople.” This is great, but we want to add something to the list. By the end of 2020, we want our millions of customers around the world to say, “Southwestern Family of Companies is the best at customer experience.” We already are really good, but there’s a never-ending finish line to customer experience. Across our 30 different companies, we want our focus in 2020 to be on delivering a world-class customer experience.
For information on delivering a world-class customer experience, click on this link to watch the next video, where we’ll cover the five steps of world-class customer experience.