K. Scott Griffith is the founder and managing partner of SG Collaborative Solutions, LLC and author of the world’s first Collaborative High Reliability improvement programs, recalls averting catastrophe for the airline industry, working for NASA, and tackling risk A.S.A.P., and explains the sequence of reliability, the essential attributes of a highly reliable organization, socio-technical improvement, unlinking staff from systems, normalization of deviancy, doing risk assessment on white rice, and mistaking “The Big Bang Theory” for a documentary.
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