Last Updated: January 16, 2019
In some cases, our users may include students under the age of thirteen (13) and/or the parents or guardians of those students. For more information on the Children’s Online Privacy Protection Act (“COPPA”) and how Southwestern complies with children’s data protection regulations, please read the section titled Children’s Data Protection and Parental Responsibility below.
Access to our Site(s) is intended only for users located within the United States and Canada. SOUTHWESTERN MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND REGARDING USE OF THIS SITE OUTSIDE OF THE UNITED STATES AND CANADA. Those who access our Site(s) from other jurisdictions are responsible for their compliance with local laws pertaining to the use of our Site(s).
Collection and Retention of Information
When you visit our Sites, whether to request merchandise and services or simply to become better acquainted with Southwestern’s various offerings, we may ask you to provide certain information about yourself, including your name, mailing address, email address, and phone number. In addition, purchases by credit card will require your disclosure of your credit card account number and security number for that credit card. In other instances, we (or qualified contractors/vendors on our behalf) may automatically collect some non-personally identifiable computer information regarding your use of our Sites, such as the type of computer operating system you are using (such as Windows 8, Mac OS, etc.) and web browser that you are using (such as Internet Explorer, Safari, etc.), as well as information regarding your Internet service provider, IP address, and the frequency with which you visit various parts of our web sites.
We may also request your username, email address and telephone number if you submit a form through the “Contact Us” portion of our web site so that we may respond to the inquiry. We collect the email content, email address and phone number for the sole purpose of responding directly on a onetime basis to a specific inquiry. We may retain this information for customer service purposes.
When you order online or subscribe to any of our Sites, we may ask you to provide certain information about yourself to facilitate the transaction. This information may include your first and last name, username, password, mailing address, e-mail address, telephone number, and payment information. In connection with online subscriptions or purchases, we collect personallyidentifiable financial information. Credit card or account billing information, including mailing addresses, are collected at the time of purchase. Southwestern will store this information only if necessary and will do so in accordance with Payment Card Industry standards.
In addition, such necessary information may be stored by our payments processing vendor(s) for the purpose of processing payments, collection efforts, and for fraud prevention purposes. Our payments processing vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from our Sites and to use this information solely on our behalf for the legitimate purposes outlined above. Our payment processing vendor is bound by all applicable privacy laws relating to the provision of financial services.
Southwestern may, from time to time, offer forums or the ability to comment through some of our Sites. If you post personallyidentifiable information on a forum, you should be aware that such information could be read, collected or used by other users. We are not responsible for any personallyidentifiable information you choose to publish through such forums. These forums are intended for use only by users over the age of thirteen (13) years.
If you use GoogleTM, FacebookTM, or similar social media connect functions to log in, we may collect your name and email address to authenticate you and your profile picture to use as your picture on our applicable web site. Your decision to use a social networking service in connection with our Services is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available to our Services by visiting those services’ privacy policies and/or modifying your privacy settings directly with those services. THIS FEATURE IS INTENDED ONLY FOR USERS OVER THE AGE OF THIRTEEN (13) YEARS.
Children’s Data Protection and Parental Responsibility
As part of our Services, Southwestern makes available subscription sites and online stores that may be of interest to children. WE DO NOT ALLOW CHILDREN TO REGISTER THEMSELVES FOR THESE SERVICES AND WILL NEVER ASK CHILDREN UNDER THIRTEEN (13) TO DIRECTLY PROVIDE PERSONAL INFORMATION, NOR DO WE INTEND THAT THE SERVICES BE UTILIZED BY CHILDREN UNDER THIRTEEN (13) WITHOUT ADULT SUPERVISION. It is solely responsibility of the child’s parent(s) or lawful guardian(s) to provide Southwestern with personal information that we may store and use about their children in registering and maintaining accounts on our Sites. Southwestern will never receive or accept personally identifiable information about a child from any school or educational institution with which we may be partnered.
When we collect personal information pertaining to children under thirteen (13) years old, we take steps to protect children’s privacy, including:
- In accordance with applicable law and our practices, obtaining confirmation regarding the child’s age and verifiable consent from parents/guardians prior to our collection, use, or disclosure of any personal information about children under thirteen (13) by sending a confirmation email to the email address of the parent or guardian registering the child;
- Limiting our collection of personal information from children to no more than is reasonably necessary to participate in an online activity;
- Giving parents/guardians the ability to request access to personal information that we have collected from their children and the ability to request that such personal information be changed or deleted; and
We strongly advise children and parents to never provide any personal information in their usernames.
Parents may at any time contact us at the contact information below to request a copy of the personal information that we have stored pertaining to their children and may withdraw their consent to our usage of such information and/or the deletion of such information at any time. To register children for our Services, parents may be asked to provide correct information about their children, including the child’s name, email address, username, age, telephone number and password, if necessary to gain access to the subscribed Service. IT IS SOLELY THE RESPONSIBILITY OF PARENTS AND/OR GUARDIANS TO MONITOR AND MANAGE THEIR CHILDREN’S USE OF OUR SERVICES.
As with all of our users of any age, we will never require a child to disclosure more personal information than is reasonably necessary to participate in our Services and we do not retain any personal information for any user longer than is required to fulfill the purposes for which the personal information was supplied to us. We will never sell, share, or rent children’s data to any third parties. AT NO TIME WILL WE EVER SOLICIT OR KNOWINGLY ACCEPT PERSONALLY IDENTIFIABLE INFORMATION DIRECTLY FROM A CHILD OR STUDENT UNDER THIRTEEN (13) YEARS OLD.
Our Use and Disclosure of Information
Southwestern may use your personally identifiable information (email address, telephone number, etc.) to process orders, follow up with customer service, monitor your subscription, pursue collection activities, and market our products and Services (where you have not expressed a preference otherwise). We may share the information that we collect as necessary with our third-party agents or contractors, who assist in providing support for our internal operations and with whom we have obtained contractual confidentiality obligations regarding user information and, unless you have withdrawn your consent to such sharing or have expressed a preference otherwise, with our corporate affiliates if your purchasing history and/or interaction with us indicates that you may be interested in the products and/or services of those affiliates. We will not share any payment information that we have collected from you with our corporate affiliates and will restrict any such information sharing only to contact information where you have not expressed a preference otherwise.
We also may use this information to notify you of new or special programs, prizes, and offerings of Southwestern. If you do not want any such updates, either by email or text, simply opt out of those communications by sending an email to that effect to our privacy-related email address [email protected], 2451 Atrium Way, Nashville, Tennessee 37214, indicating “Privacy Opt Out” in the subject line. Please allow up to 21 days for the opt out to take effect. In certain jurisdictions, such as Canada, you will only receive these communications if you have either expressly chosen to receive them or if you have completed a transaction with us. In such jurisdictions, if you opt-in to receiving such communications from us and our partners and later decide that you no longer wish to receive them, you may opt-out any time by selecting the “unsubscribe” option at the bottom of the email or by contacting us at [email protected] in which event your opt-out will be processed within ten (10) days.
Further use of the information we collect in the aggregate may involve statistical analysis of Site usage, our customers’ purchases, and the popularity of certain programs, prizes and offerings of Southwestern. Statistical analysis is generally done in the aggregate and will not be associated with any individual, but we may from time to time track this information on an individual basis for the purposes detailed above.
[We may, from time to time, invite you to participate in online surveys. The information requested in these surveys may include, but is not limited to, your opinions, beliefs, insights, ideas, activities, experience, purchase history, and purchase intent regarding products, events, and Services. The information collected by these surveys is used to research market trends, company growth, community needs, etc. Your input will help us to improve customer experience and shape development of our products and Services].
We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to data processors who act on our behalf (service providers or other group companies who provide support for the operations of our web site(s) and who do not use or disclose the information for any other purpose). To the extent permitted by applicable law, we also may disclose personally identifiable information in response to a law enforcement agency’s request or other public agency’s (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our Site(s) protect the security or integrity of our Site(s) and networks, and/or enable us to take precautions against liability, misuse or unauthorized use.
Consent and Removal
By using Southwestern’s Site(s), providing us with your information and/or completing a transaction with us (as applicable in your jurisdiction), you are consenting to our collection and use of your information, as provided above. You may revoke this consent at any time by contacting us at the contact information provided below and your subscription will be cancelled and no such further access to our Site(s) will be available.
We may, within our corporate discretion, process your orders and collect and store personally identifiable information using encryption technology. When employed, encryption allows you and us to input before encrypted information is sent via the Internet. We make commercially reasonable efforts intended to ensure that the personally-identifiable information we collect on our Site(s) is secured against unauthorized access.
Nonetheless, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your personal information or any other information transmitted to or through any of our Services. Any transmission of personal information or other information is at your own risk. By using our Services, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Services.
If you have any questions about security on our Services or if you become aware of any unauthorized use of an account or suspect a security breach, notify us immediately via email at [email protected]. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.
Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request and obtain a list of what personal information (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, California residents are entitled to request and obtain such information, by e-mailing a request to [email protected].
Requests Regarding to Personally-Identifiable Information
Upon written request delivered to [email protected], or, via U.S. mail, c/o the Vice President of I.T. of the Southwestern Family of Companies, 2451 Atrium Way, Nashville, Tennessee 37214, indicating “Request for Information” in the subject line, we will provide you with access to the personally identifiable information that we maintain about you and your participating family members. You can access this information, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or retain such information, again, by notifying us at email address, [email protected], or, via U.S. mail, c/o Vice President of I.T. of the Southwestern Family of Companies, 2451 Atrium Way, Nashville, Tennessee 37214, including your name and phone number so we can verify your identity. The deletion or cessation of collection of information may result in cancellation of programs and subscriptions or other services initially provided to you. Please allow us up to 21 days from the date of our receipt of your request for any such deletion to take effect.
Please be assured that any personal information that you provide in communications to us will not be used to send you promotional materials, unless you so request.