General Services Manager

General Services Manager

Southwestern Family of Companies




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ABOUT US

Established in Nashville in 1855, Southwestern Family of Companies is one of the largest and oldest private corporations in Tennessee comprised of family member companies across a range of industries, all with the shared goals of building people and positively impacting communities worldwide. We carry a special reverence for our heritage and work with intentional responsibility to preserve our legacy for those who will come after us. Southwestern’s mission is to invest in purpose-driven people who are inspired to build principle-guided businesses that impact the world. We help people develop the skills and character they need to achieve their goals in life. Ultimately, we strive to positively impact the people and communities we serve worldwide.

JOB SUMMARY:

The General Services Manager reports to the Vice President (VP) of Operations and is responsible for all corporate facilities maintenance. The duties encompass maintaining the building and grounds of Landers Plaza, overseeing equipment and supplies, determining and scheduling repairs or renovation projects, physical security oversight, administrative tasks, brand ambassador obligations, event preparation, meeting and event scheduling, and coordinating safety inspections. The General Services Manager is responsible for a budget and must negotiate with outside vendors for supplies, repairs, and other measures. This person will supervise a team to accomplish the goals and objectives of the General Services Department.  The General Services Manager will provide excellent customer service to internal and external customers while demonstrating the company values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:     

  • Coordinate office space moves, additions, and changes
  • Oversee planning, construction, and remodeling of facilities to include selection, purchasing, and installation of new furniture, fixtures, and equipment
  • Monitor and direct vendor and service provider activities of maintenance, repairs, supplies, and other services necessary for operations
  • Monitor and adjust building temperature to maximize energy efficiency
  • Assist the VP of Operations in the development of office standards, policies, and procedures
  • Collaborate with vendors, consultants, and other service providers to ensure timely, effective and efficient service deliveries
  • Coordinate development of office standards for furniture, décor, etc. with professional designers
  • Maintain and publish the Landers Plaza Emergency Management and Disaster Emergency Action Plan (EAP) and initiate annual fire drill
  • Represent SWFC in the Atrium Way Property Owners Association
  • Work with the security contract vendor to ensure the facilities, property, and parking lot are monitored per agreement
  • Develop and maintain a master schedule of processes and events associated with a specific date or time of the year
  • Assist the VP of Operations in preparation of various budgets, including developing and maintaining methodologies to allocate General Services staff time accurately
  • Develop and maintain capital projections for budget forecasting
  • Provide regular updates to the VP of Operations
  • Review invoices, assign allocation and process for payment
  • Perform regular periodic vendor reviews for quality, service, and price
  • Engage in the competitive bidding process via Request for Proposal (RFP) according to company purchasing policies
  • Assist the VP of Operations in developing communications regarding security and other facility policies
  • Produce monthly tenant invoices, maintain tenant ledger, and file copies of invoices and credit tickets in tenant files
  • Maintain samples, blueprints, and other files, documents, or items related to the original design or construction of Company office buildings
  • Effectively manage, develop, coach, and counsel personnel to enhance retention and re-engagement through ongoing performance reviews.  Lead, motivate, and promote a positive, inclusive, and diverse work environment.
  • Participate in recruitment and hiring of General Services department roles
  • Perform other duties as assigned

REQUIRED QUALIFICATIONS:

  • Associate’s degree or equivalent combination of education and experience
  • 3 years of facilities management experience
  • 1 year of experience in a supervisory or managerial role
  • Proficient in Microsoft Office Suite
  • Strong leadership and project management skills
  • Ability to work on multiple projects simultaneously while accomplishing daily tasks
  • Effective oral and written communication skills and excellent interpersonal skills
  • Attention to detail, critical thinker and problem-solving skills
  • High standards for integrity, honesty, professionalism, and work ethic
  • Commitment to service excellence
  • Ability to work independently while demonstrating excellent organization and follow through
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Ability and willingness to move with purpose and a strong sense of urgency
  • Self-motivated, positive, and enthusiastic
  • Self- starter with a strong desire to exceed expectations and capable of supporting a team
  • Maintain confidentiality discretion
  • Ability to effectively work in collaboration with others to achieve business objectives
  • Willing to grow and be challenged
  • Attend training as requested or deemed necessary

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