Client Services Associate

Client Services Associate

Southwestern Investment Group

801 Crescent Centre Drive, Suite 600
Franklin, TN 37067

sarah.esposito@swinvestmentgroup.com
615-861-6100
Website

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JOB SUMMARY:

The Client Services Associate, under limited supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service.  This position follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility.  The Client Services Associate is required to routinely contact internal and external customers to obtain, clarify or provide facts and information while sustaining a professional image. This position will demonstrate the company values while supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:     

  • Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries
  • Schedule and coordinate meetings, events, and appointments for advisors
  • Process and follow up on client documentation for proper maintenance of accounts
  • Prepare letters, forms, spreadsheets and mass mailings for servicing and prospecting clients
  • Create and maintain records and files
  • Ensure required client paperwork is current with firm and industry requirements, rules and regulations
  • Maintain databases with updates (RJ system, CRM, etc.)
  • Transcribe and prepare correspondence
  • Assist Financial Advisors with advertising submissions for compliance approval
  • Receive cross-training and assist with other operational functions as required
  • Operate standard office equipment and use required software applications
  • Regular and timely attendance is required
  • Perform other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent
  • 1 year of administrative experience or college degree in lieu of job experience
  • MS Excel, Word, Outlook, and Power Point proficiency to produce professional documents
  • Operation of standard office equipment
  • Uphold a professional image with external and internal business contacts
  • Work ethically, honestly, and with integrity, including maintaining client and firm confidentiality
  • Ability to work on multiple projects simultaneously while accomplishing daily tasks
  • Effective oral and written communication skills and excellent interpersonal skills
  • Attention to detail, critical thinker and problem-solving skills
  • Commitment to service excellence
  • Ability to work independently while demonstrating excellent organization and follow through
  • Demonstrates flexible and efficient time management and ability to prioritize workload
  • Ability and willingness to move with purpose and a strong sense of urgency
  • Self-motivated, positive, and enthusiastic
  • Self- starter with a strong desire to exceed expectations and capable of supporting a team
  • Maintains confidentiality discretion
  • Ability to effectively work in collaboration with others to achieve business objectives
  • Willing to grow and be challenged
  • Attends additional training as requested/deemed necessary

 PHYSICAL DEMANDS:

  • Ability to work in a traditional professional office setting or remote equivalent
  • Prolonged periods of sitting at a desk and working on a computer
  • Advanced computer skills and ability to effectively operate computer equipment, software systems and databases
  • Work schedule may vary and is determined by project schedules
  • Ability to efficiently operate all job-related office equipment
  • Ability to communicate via telephone, computer and work in virtual teams
  • Must be able to lift up to 15 pounds at a time
  • Ability to travel using personal vehicle to other office locations as needed
  • The responsibilities may require occasional overnight travel

 The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform this position.

 Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.

Southwestern Family of Companies affirms our commitment to make reasonable accommodation to known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.

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